Curse

revelation · Sep 19, 2007, 09:43 AM // 09:43

I have made my Xunlai Tournament House account just before 2006 Wintergreen season and everything went smooth, later I couldn't sign in... I ignored it for a while and now when I tried to log in it didn't work again... I tried to retrieve my password, but that doesn't work either :S So now I can't register again, I can't sign in, neither I can get my new password because it seems that my name isn't correct when trying to get new password at my email.. Hmm

The Real Avalon · Sep 19, 2007, 12:00 PM // 12:00

same here, password incorrect, unable to retrieve

Prowlinger · Sep 19, 2007, 07:00 PM // 19:00

I couldn't get in the prior Tournament...

Still can't get in this one...

pingu666 · Sep 19, 2007, 07:15 PM // 19:15

i havent tried, but i couldnt get into it for the last one

netniwk · Sep 19, 2007, 07:19 PM // 19:19

same here(wrog password),hope it gets fixed soon.

Yawgmoth · Sep 19, 2007, 07:29 PM // 19:29

I have exactly the same problem.
It worked perfectly fine in the Wintergreen season, then it got screwed up.

I can't log in there - my password mysteriously changed;
I can't use recovery - my real name I used when registering my GW account and plaync account don't work too;
I can't create a new Xunlai Tournement account - my game acc already has one connected to it!

I'm the only legitimate owner of both: my game account and the email the Xunlai acc was registered to. But I can't use the service. It's just wrong.

I contacted the usual PlayNC support... got an answer after a month of waiting that I should instead write to [email protected] but they don't answer at all. How about any response, that you're working ot it or something...

revelation · Sep 19, 2007, 10:59 PM // 22:59

Ah, cool I thought I am the only one, hope it gets fixed soon

Andrew Patrick · Sep 19, 2007, 11:08 PM // 23:08

I will find out about this for you.

Edit: Ok, if you are having trouble with your account please write [email protected] so we can work with our webteam to fix it. This should only effect a small number of users that created their account prior to the Wintergreen Tournament, but if you are having problems, get in touch.

Wilkon Dawes · Sep 19, 2007, 11:15 PM // 23:15

if we created an account but never used it, does it expire, or will the password myseriously change like all these other peoples' accounts did?

JGaff · Sep 20, 2007, 02:03 AM // 02:03

I can't retrieve my password because I don't know what I entered my name as in the form from many months ago ( I tried a lot of combos too)

Is this a support/community query too?

revelation · Sep 20, 2007, 07:25 AM // 07:25

Yes, send email to [email protected] about your problem.